Express Auto Service

Cannot recommend Express Auto enough!! I typically self-perform most services on my vehicles, but today needed last minute (stripped drain plug) help. I called ahead to see if there was a wait -- there wasn't -- and was seen within 5 minutes upon arrival for an oil change! Although I failed to catch his name, the manager on duty was incredibly friendly, and quickly directed me to the bay to have my Honda serviced. I loved the option of being able to stay in your vehicle during, and the staff worked together efficiently to make sure you were privy to everything they noted. Kudos to Travis, he was an exceptional tech! He relayed any concerns he had, but was also transparent on services my vehicle either needed, (or didn't) that quite a few shops in town try to upsell you on. His great conversation and customer service skills made the time fly, but let's be honest, I was in and out in probably 20 minutes! Thank you so much for great experience today guys, you have my respect, and a trusted customer here in Fredericksburg :)

This service shop was recommended by my boss. She said her husband takes all of their vehicles there. From my first call of getting information on how their process works for what I needed (which was having my vehicle towed there, diagnostic testing for the problem, and then communicating with my warranty company) every person I encountered by phone was very pleasant. During each step, I was contacted and updated. My vehicle was back to me within 3 days of them receiving it. Additionally, I ended up needing a ride to come there and pick up my vehicle. Arrangements were made for a driver to come and pick me up from my job and bring me to their shop. The checkout process was smooth and meeting them in person was just as pleasant. I would definitely recommend this shop and will return for future repairs that I may need. 😊

I will happily tell anyone to use Express for any and all auto needs. They are honest, professional and go out of their way to explain all avenues for your repairs and service and keeping your budget for these things in mind. I’ve had numerous repairs, small and large, completed here and as someone who also works in customer service I don’t say it lightly when I say you are treated like family, but that is what they do here. Mark especially has been amazing with some large issues I’ve had in the past month and I just can’t say thank you enough to him and the team for delivering top notch service and advice.

This is my go to auto shop for 30 years! From regular maintenance to major repairs Express Auto has always been good to me. Their team of service techs and managers are always very polite, professional, and trustworthy. I can always trust Roger to give me the facts, and plenty of good advice on car shopping, repair, and maintenance.

Express auto is full of employees that truly care about their customer. They’ve been professional, accountable and kind in every experience we’ve had with them. It’s truly refreshing to find a dealership that takes pride in their work and does not try to nickel and dime you. We will continue to use express auto and will recommend them to our friends and family. Special shout out to Rodger, who has been wonderful in working with our family over the last week as we try to navigate having to get a new car.